Terms & Conditions

Cancellation Policy

Skindeep has a strict 24 hour cancellation policy on all bookings. 

If you cancel or move your appointment and give us 24 hours or more in notice, you do not incur any cancellation fee. 

If you cancel or move your appointment within 24 hours of your booking, a 50% cancellation charge will apply. 

If you do not give any notice and “no show” for your booking, a 100% charge is applicable. 

Appointment reminders are sent via sms the day prior to your appointment to avoid late cancellations. Please follow the instructions of the sms to confirm or contact your salon by phone to cancel or move. 

Gift Voucher Terms & Conditions

Gift Vouchers issued after Jan 1st 2020 are valid for 3 years from the date they were sold. 

Gift Vouchers issued prior to Jan 1st 2020 are valid for 12 months from the date they were sold. Where possible we accomodate the redemption of vouchers so please contact us if you hold an expired voucher. 

Promotional gift vouchers (eg. purchased in a Christmas sale) are valid for 12 months and may be subject to restrictions, for example they may not be used to pay for cosmetic injectables, special offers, discounted services or products. 

Returns Policy

If for any reason you are unhappy with a product you have purchased at Skindeep please contact us within 7 days and we will be happy to help.

Unfortunately, we are unable to accept return after 7 days.